Frequently Asked Questions
Your Inquiries Answered
At A Loving Heart Home Health Care, we understand that you may have questions about our services and how we can assist you. Here are some common inquiries to provide clarity and guidance.
What services do you provide?
We offer a comprehensive range of home health care services, including skilled nursing care, physical therapy, occupational therapy, infusion therapy, and personal care assistance. Our goal is to meet individual needs and enhance the quality of life.
Do you have licensed professionals?
Yes, all of our caregivers are licensed and certified professionals. We ensure our team undergoes rigorous training and stays updated with the best practices in home health care to provide you with the highest standard of care.
How can I start your services?
Getting started with A Loving Heart Home Health Care is easy! Simply contact our office, and a member of our team will guide you through the process, answer your questions, and develop a personalized care plan.
What counties do you service?
We service various counties including but not limited to, Adams, Brown, Highland, Clermont, Butler, Hamilton, Sciota, Pike, Ross, and Warren.
Do I need a doctor's order?
For skilled nursing, therapy, and Medicare-covered home health services, a physician order is generally required. Personal care services may have different requirements depending on the payer source.
What is the difference between home health and personal care?
Home health services are medically necessary services provide by licensed professionals such as nurses and therapists. Personal care activities such as bathing, dressing, meal preparation, and light housekeeping.
Can I choose my caregiver?
We make every effort to match caregivers with clients and accommodate preferences whenever possible.
Can family members provide care?
Certain programs may allow family members to provide care. Eligibility depends on the payer source and program requirements.
Is my information confidential?
Yes, we follow HIPAA privacy regulations and protect all patient information.
What if I need to cancel services?
Please notify the office as far in advance as possible so we can update your schedule and care plan.